Last Updated: 20th Jan 2026
Zaqoota values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Zaqoota mobile application and related services, including Grocery, Food, Pharmacy, Ecommerce, and Parcel modules.
By using Zaqoota, you agree to the practices described in this Privacy Policy.
We may collect the following types of information:
Name
Phone number
Email address
Delivery address
Profile details
Order history
Payment method details (processed securely via third-party providers)
Delivery and parcel information
Real-time location data for order tracking and delivery services (only while using the app)
Device type
App usage data
IP address
Log and crash reports
We use your information to:
Process and deliver orders
Provide grocery, food, pharmacy, ecommerce, and parcel services
Enable real-time order and delivery tracking
Improve app performance and user experience
Communicate updates, offers, and important notifications
Prevent fraud and ensure platform security
Provide customer and vendor support
ZaQoota may share limited information with:
Vendors and stores to fulfill your orders
Delivery partners to complete deliveries
Payment gateways for secure transactions
Service providers for analytics, hosting, and support
All third parties are required to handle your data responsibly and securely.
ZaQoota does not store your full payment card details.
All payments are processed through secure, trusted third-party payment gateways using industry-standard encryption.
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
Location access is used only to:
Enable accurate delivery
Provide real-time tracking
Improve delivery efficiency
You can manage location permissions anytime through your device settings.
We retain your information only as long as necessary to:
Provide services
Meet legal and regulatory requirements
Resolve disputes
Enforce our policies
When no longer required, your data is securely deleted or anonymized.
You have the right to:
Access your personal data
Update or correct your information
Request deletion of your account
Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
ZaQoota may use cookies and analytics tools to:
Understand user behavior
Improve features and performance
Enhance overall experience
You can control cookie preferences through your browser or device settings.
ZaQoota services are not intended for children under 13.
We do not knowingly collect personal information from children.
ZaQoota may update this Privacy Policy from time to time.
Any changes will be posted within the app or on our website. Continued use of the platform means acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
ZaQoota Support
📧 Email: support@zaqoota.com
📱 App: Help & Support Section
