Last Updated: 20th Jan 2026
At ZaQoota, customer satisfaction is important to us. This Refund Policy explains how refunds are handled for orders placed through our platform, including Grocery, Food, Pharmacy, Ecommerce, and Parcel services.
By using ZaQoota, you agree to the terms outlined below.
Refunds may be applicable in the following situations:
Order was not delivered
Wrong or damaged item delivered
Missing items in the order
Order was cancelled according to the cancellation policy
Service failure due to technical or delivery issues
Refund eligibility may vary depending on the module and vendor.
Refunds may not be provided in cases such as:
Change of mind after delivery
Incorrect address provided by the user
Orders marked as delivered successfully
Delays caused by factors beyond control (weather, traffic, strikes, etc.)
Perishable items (food, groceries, medicines) once delivered, unless damaged or incorrect
Refunds are applicable for missing, spoiled, or incorrect items
Complaints must be raised within a limited time after delivery
Medicines are refundable only if incorrect, expired, or damaged
Prescription medicines may not be eligible for refund once delivered
Refunds depend on the vendor’s return and refund policy
Some items may require return before refund approval
Refunds are applicable if the parcel is not picked up or not delivered
Successfully completed parcel deliveries are non-refundable
To request a refund:
Go to the Help & Support section in the ZaQoota app
Select the relevant order
Submit a refund or complaint request with details
Our team will review the request and notify you of the decision.
Approved refunds will be processed to the original payment method
Refund processing time may take 5–10 business days, depending on the payment provider
Wallet or points-based refunds may be processed faster
Vendors are responsible for the quality and accuracy of their products.
ZaQoota may assist in dispute resolution but reserves the right to make the final decision on refunds.
ZaQoota reserves the right to:
Reject refund requests in cases of misuse or abuse
Suspend or restrict accounts involved in fraudulent activities
ZaQoota may update this Refund Policy at any time.
Updates will be communicated via the app or website. Continued use of the platform means acceptance of the updated policy.
For refund-related questions or support, please contact:
ZaQoota Support
📧 Email: support@zaqoota.com
📱 App: Help & Support Section
